Challenge
- In this equipment rental company with hundreds of agencies spread all over France, being head of agencies had become a challenging position as rapid company growth created work overload.
- The CEO appreciated a “great place to work” study and wanted to ease the day-to-day job of the middle management and head of agencies, in line with company long-term strategy, as retaining staff member was amongst top priorities.
- Our objective was to make a performance diagnostic (agencies wall-to-wall) and implement it to see how workload can be addressed in a more efficient way
Methodology
3 weeks diagnostic of the organization was conducted involving process, tools and company culture:
- Field interview with reginal director and agencies director
- Survey completed by +80% of Agencies director
- ExCom interviews
- Documentation analysis (process, job description…)
Identify improvements and roadmap with client involvement
- 6 Workshops to identify improvements (2 on business development activities, 2 on technical activities, and 2 on clerical/administrative ones) were held
Results
Improvement action plan and its implementation
- 20 tailor-made to-do list to implement improvement depending classification and type of position held (business develoepement, administrative, technical etc.), typology of actions (toosl, processes)
1 priorization action map depending:
- Timeline (short-medium-long term)
- Staffing
- Overall costs