Challenge

• Structuring of the first Performance plan for a major rail infrastructure operator
• Identify the true industrial performance levers
• Onboard all the teams, from top management to field ops

Methodology 

• Definition of the whole governance and processes in a co-built “book”
• Segmentation of the performance programs
• List of the 10 industrial levers for the operational performance program
• Building of many of the levers declined by action plans

Results

• Useful and actionable plan for everyone
• Better understanding of the objectives and better ownership
• Simplified process
• Lower reporting burdens
• User is placed at the heart of the approach, at the level of Salesforce up to the level of Com. financial
• Positive change processes