Challenge
- Our client renewed a service contract with Airport
- Former contract was largely loss making (-3% EBIT)
- New contract is based on 3% EBIT (theorically)
- After new contract disastrous start (loss of 600K € in the first two months) CEO mandated us to review processes, tools, management rituals and management structure to bring contract execution back to profitability as soon as possible.
- On top, CEO asked us to provide him with a tool enabling him to forecast financial results before month ends.
Methodology
- Development of a set of appropriate KPI’s
- Role and responsibilities review at all management levels and subsequent management structure reduction
- Management rituals implementation
- Raised Performance obligation (50%) and improved productivity
Results
- 3rd successful completed turnaround withing the same client