Challenge

• Global water utilities players facing increasing operational costs and losing critical in-house expertise due to his extensive reliance on subcontracting

Outcome

• 15% improvement in technicians productivity through optimized resource allocation, streamlined processes and short-interval animation
• 30% reduction in unproductive travel
• Reinternalization of 20% of the capacity-based subcontracting activities
• Improvement in customer satisfaction and positive stakeholder feedback

Results

• Significant reduction in subcontracting expenses leading to a sustainable EBIT improvement.