Challenge

• Gain operational and economic performance on actual contracts for this Public Transport Operator without renegociate with the Public Transport Authority
• Decline specific performance cells on the field but for +150 subsidiaries
• Measure and prove the operational and economic performance gained

Methodology 

• Framing and management of the deployments of the standardization of Operating methods
• Definition of the macro and micro processes of the Operations profession (Theoretical Construction and Operational Planning section)
• Definition of performance levers and Bcase
• Managing the deployment of associated tools and training
• Definition of the 5-year roadmap for the Group Operations Department

Results

• +150 implemented with new performed processes
• +20% operational performance
• 100K€ incremental economic performance per subsidiary