Client Journey - Diagnostic

3 - 5 weeks

Step One

Drilling

ORGANIZATION, CULTURE & OPERATIONAL MODEL.

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Financial Document Collection and Analysis

Fixed and Variable Cost Analysis

Understanding Organizational Strategy and Culture

Identification and Understanding of Ongoing Actions

Interviews with Executive Committee Members

Review of the “on going” actions

Benchmark

Study of the indicators in place (KPIs)

Validated Business Review roadmap

Step Two

Identify, Map & Assess

KICK-OFF, INTERVIEWS & BOOTS ON THE GROUND” STUDIES.

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Kick-off

Detailed field diagnosis of identified and validated activities

  1. Effectiveness of existing processes and tools
  2. Willingness to change
  3. Obstacle to transformation

100 – 360! methodology

Intermediate alignment and qualification review

Validate the organization's strategy and culture

Validate studies and mandatory meetings

1st Identification of operational opportunities and EBITDA impact

First level of benefits quantification

Step Three

Assess, Align

“BOOTS ON THE GROUND” STUDIES & PROJECT APPROACH

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Detailed field diagnosis of identified and validated activities

Additional studies

Quick wins identified

Quantification of dysfunctional root causes, gaps and opportunities for improvement

First project approach

Scenarii and first installation project roadmap

First R.O.I assessment

Step Four

Embark, Engage

DEVELOPMENT OF SOLUTIONS, ROADMAP & R.O.I

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Project approach and architecture

Installation and deployment plan

Project Team Validation (external and internal)

R.O.I and project timeline’s Validation

Validation of the weekly performance monitoring cockpit

Go/No-Go

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